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Country Inns & Suites: Products & Services

Country Inns & Suites is a mid-market brand of hotel accommodations and a member of the Carlson Rezidor Hotel Group. Other members of the Carlson Rezidor family of hotels include Radisson, Radisson Blu, Park Plaza, Park Inn by Radisson, and Hotel Missoni.

Country Inns & Suites is well-known for its comfortable and welcoming atmosphere at an affordable price. The accommodations are beautifully appointed and guests are treated to unique amenities that include:

  • Be Our Guest Breakfast – a rotating menu of delicious breakfast items including fruit & yogurt parfaits, eggs & bacon, waffles & pancakes, omelets, hot and cold cereals, French toast, breakfast burritos, Eggs Benedict, gourmet coffee, and much more.
  • Meetings & Events – many businesses choose to book their meetings and events at Country Inns & Suites due to the comfortable and relaxing atmosphere, complimentary high speed internet access, and ease of planning. The hotel is well-known for excellent event planning.
  • Club Carlson – A spectacular rewards program offering guests the ability to earn free nights at more than 1,000 hotels worldwide.
  • Country Inns Mobile – a service that allows travelers to use their phones to search for hotels, check Club Carlson account status, make reservations, view hotel details, and more.
  • Outstanding Amenities – complimentary high-speed internet, fitness center, lending library, comfortable furnishings, and more.
Country Inns & Suites: Company Background

Country Inns & Suites currently has 483 locations throughout the world, as well as 43 properties currently under development. The company’s plans are to expand by an additional 250 hotels globally by the year 2015. Most of the new hotels will be built in the U.S., Canada, Mexico, and India. The hotel chain is part of the Carlson Rezidor Hotel Group, which was founded in early 2012. The entire group consists of 1,300 hotels spanning 81 countries.

The hotel brand is headquartered in Minneapolis, Minnesota and was established in 1987 by Carlson Companies, Inc. The original founder of the Carlson brand was Curtis L. Carlson, who also founded the Gold Bond Stamp Company, acquired the first Radisson hotel, as well as the T.G.I. Friday’s restaurant chain.

The Better Business Bureau lists contact information for the Carlson Companies, Inc. as follows:

  • Principal Contact:  Ms. Marilyn Carlson (Chairperson & CEO)
  • Customer Contact: Ms. Beth Baumann (Legal Department)
  • Mr. Jack O’Neil (President – Wagonlit Travel Division)

Headquarters may be contacted at:

701 Carlson Pkwy, Minnetonka, MN 55305-5240

Fax: (763)212-8543

Phone: (763)212-5400

For Country Inns & Suites Reservations:

Phone: 1-800-830-5222


To contact a Country Inns & Suites Customer Service representative, please call or write the Customer Service office in your region.

Customer Service

Worldwide Reservation Center

11340 Blondo Street
Suite 100
Omaha, NE 68164
+1 (800) 600-7275

Customer Service

Worldwide Reservation Center

5th Floor, Block 6
Belfield Office Park
Dublin 14, Ireland
+ 353-1-706-0269

Country Inns & Suites: Customer Feedback & Reviews

TripAdvisor is a very popular customer review website that enables travelers to leave comments and reviews of hotels, travel methods, travel destinations, and much more. This website lists reviews for the Country Inns & Suites all over the world. Overall, the reviews are very good. It is important to keep in mind that no two locations will be run exactly the same way, however. One location may receive excellent reviews while another may receive average reviews.

 Country Inns & Suites is ranked #2 out of 16 hotels in Beckley, WV. Guests had the following to say:

*** “Clean room good value and excellent breakfast. Very friendly front desk. Kids loved the pools. Great overall value.” – by ‘Robb62’ on July 3, 2012

*** “It’s going to need an update.” – by ‘Conan126’ on July 1, 2012

*** “I chose this property because it was pet friendly, the pet fee was reasonable and it had a 3 diamond AAA rating… The room was just average, but clean. Needs new carpet. Breakfast was ok. Pool area very nice!” – by ‘stellar5’ on June 28, 2012

Country Inns & Suites in Niagara Falls, Ontario, CD received TripAdvisor’s ‘Travelers’ Choice 2012’ award. This location is ranked #2 out of 138 hotels in Niagara Falls. Customers are very happy with their stays and have the following to say:

*** “This hotel was very nice and clean. The beds were very comfortable, it was quiet. We had a 2 room suite with 2 queen beds. Rates were reasonable and we were within walking distance of all the attractions.“ – by ‘Music14’ on July 19, 2012

*** “I selected this hotel based on the Tripadvisor ranking and traveler reviews. Spot on; I was not disappointed.” – by BakerBN on July 15, 2012

*** “Great Hotel… We would definitely stay at this hotel again.” – by ’roamintravelers’ on July 17, 2012

Country Inns & Suites: Business Credibility & Trustworthiness

Country Inns & Suites is owned by Carlson Companies, Inc., which has a BBB rating of ‘A+’. Although it is not a BBB-accredited business, this is likely because it simply hasn’t sought accreditation…which is a frequent occurrence with many businesses.

The company receives its A+ rating based on the length of time in business, number of customer disputes for a business of its size, how disputes are/were handled by the company, and the background information available for the company. As with customer ratings, BBB ratings will also be based on each individual hotel’s location, which can be found by searching the BBB website for particular locations.

Carlson Rezidor Hotel Group and Country Inns & Suites have been mentioned extensively in the media. From newspaper articles regarding Country Inns & Suites’ steps to become more environmentally friendly, to Carlson’s other hotel chains being mentioned in House & Garden magazine, the company definitely has innovation and improvements at the top of its priority list. Additionally, the company has received awards from Global Business Travel Association (GBTA), has received national recognition by PR News, and was named ‘One of the World’s Most Ethical Companies 2012’ by the Ethisphere Institute.  

Country Inns & Suites: Website Popularity & Google Ranking

The Country Inns & Suites website has a global traffic ranking of 35,915 and a U.S. traffic ranking of 7,626 on This ranking is composed of average daily visitors and page views to the company’s website over the course of three months.

Site Analytics by Compete reports 612,694 unique U.S. visitors to the website per month. Additionally, the company’s overall rank, in comparison to other websites, is 3,208. The lower the rank, the more popular the website.

Google’s Page Rank feature, called the PR Checker, gives Country Inns & Suites’ website a page rank value of 7 out of 10 possible points.

Country Inns & Suites: Social Media Presence

Country Inns & Suites has a fairly strong following on various social media websites:

  • Facebook - over 37,340 followers as of July 23, 2012.
  • Twitter – currently has 1,697 followers and appears to tweet frequently with travel tips, advice, destination information, and customer service responses.
  • Pinterest – currently only 31 followers but this is a fairly new social media program. They have created over 170 boards for various locations, including photos of the hotels.
  • ‘Talk of the Country’  – a blog loaded with travel tips, new destinations, and lots more. The blog is updated approximately 2-3 times per month, with the most recent article posting on July 17, 2012, as of July 23, 2012.
Country Inns & Suites: Website Security & Safety

Carlson (Country Inns & Suites) is certified by the TRUSTe Privacy Program and has been endorsed by 802 users. The company abides by the EU Safe Harbor Framework as outlined by the U.S. Department of Commerce and the European Union.

Connection to the Country Inns & Suites reservation website is secured via 256-bit encryption. The site’s certificate information is valid from 4/11/2012 to 4/11/2013 and ensures that emails and identities are protected. Additionally, this certification ensures the identity of the remote computer and software publisher, and protects the software from being altered after publication.

Google’s Safe Browsing diagnostics page assures that is not currently listed as suspicious, there has been no malicious software activity over the past 90 days, and has not appeared to function as an intermediary for the infection of other sites by malware.

Country Inns & Suites: Pricing & Packages

As with most hotel chains, the cost of your accommodations will vary depending on the city in which you’re staying and the hotel’s approximation to popular sites and attractions. It is not unusual to pay more according to location rather than amenities. For instance, it is common to pay $350 or more for a one night stay in a nice, though not necessarily luxurious, hotel in Midtown Manhattan. A comparable hotel with the same types of amenities could easily be found for around half that price, or less, simply by staying in New Jersey, which is just across the Hudson River from Manhattan.

Country Inns & Suites has hundreds of locations in the United States and around the world. Following are a few examples of pricing for accommodations for 2 adults in one room for the date of August 3, 2012. While the prices vary by location, the variations are not significant.

Example #1Country Inns & Suites By Carlson in Queens, NY

Lowest Average Nightly Rate - $127.50 (Rate is normally $150). This price does not include taxes and fees. The total would be $149.81 after estimated taxes.

Room description, amenities, and features (info taken from website):
-Spectacular view of city
-Complimentary Hot Breakfast 
-Complimentary High Speed Internet WiFi
-Fridge, Microwave and Coffeemaker
-32" Flat Screen HD TV
-Large Work Desk with Ergonomic Chair 
-Granite Bath Countertops
-Iron and Ironing board

Example #2Country Inns & Suites By Carlson in San Carlos, CA

Lowest Average Nightly Rate - $109.00. This price does not include taxes and fees. The total would be $120.20 after estimated taxes.

Room description, amenities, and features (info taken from website):
-Complimentary Hot Breakfast 
-Complimentary High Speed Internet
-Fridge, Microwave and Coffeemaker
-Fitness Center
-Iron and Ironing board

Example #3Country Inns & Suites By Carlson in Lincoln, NE

Lowest Average Nightly Rate - $119.99. This price does not include taxes and fees. The total would be $139.76 after estimated taxes.

Room description, amenities, and features (info taken from website):
-One King Size Bed 
-Complimentary Hot Breakfast 
-Microwave and Refridgerator 
-Complimentary Wi-Fi 
-32" Flat Panel Television with HBO 
-Large Work Desk with Ergonomic Chair 
-Coffeemaker, Hairdryer, Iron & Ironing Board

A great feature offered by Country Inns & Suites is the options they give you to upgrade your room before completing the booking process. For example, the Lincoln, NE quote listed above comes with an option to upgrade to a Studio Suite for an additional $15, or a Studio Whirlpool Suite with Fireplace for an additional $45. The company gives the guest many options for tailoring their reservations to best fit their wants and needs.

In comparison to other hotel brands offering similar accommodations, Country Inns & Suites  offers very competitive pricing… especially considering their good ratings, awards, amenities, and ongoing improvements. The following quotes are taken from Kayak for the same date of August 3, 2012:

Queens, NY (Prices include taxes)

  • LaGuardia Plaza Hotel: $141.00
  • Ramada: $106.00
  • The Queensboro Hotel: $147.00

San Carlos, CA (Prices include taxes) -

  • Hotel San Carlos: $93.00
  • Extended Stay America: $94.00
  • Fairfield Inn & Suites: $143.00

Lincoln, NE (Prices include taxes) –

  • Staybridge Suites: $134.00
  • Holiday Inn Express: $98.00
  • Hampton Inn: $129.00
Country Inns & Suites: Shipping Rates & Policies

Country Inns & Suites is a hotel chain and does not ship products to guests. The only product a guest should receive from Country Inns & Suites is a confirmation number. This will be received via phone and/or email, depending on the booking method used. Reservations, terms & conditions, and any other communication will be received by email.

Country Inns & Suites: Payment Methods Accepted

Guests may secure their reservations using a major credit card (Visa, MasterCard, American Express, Discover, or Diners Club), or a debit card with the Visa or MasterCard logo. When booking directly at, your credit card will not be charged in advance. Once guests arrive for their stay, they may opt to pay for their reservations using the same card that was used during the booking process, or they may opt to pay cash or use a different credit/debit card.

Country Inns & Suites: Returns, Refunds & Exchange Policy

Country Inns & Suites generally accepts cancellations or modifications to reservations without penalty as long as they are received in a timely manner. This timeframe however, will vary by location. Regarding the examples listed previously for the date of August 3, 2012, the following cancellation/refund policies apply:

  • Queens, NY location: Cancel today (July 23) through August 1st with no penalty. Cancellations from August 2nd through August 3 will be charged full price.
  • Lincoln, NE location: Cancel by 6pm on August 3, 2012 with no penalty. Late cancel or no shows will be charged full price.
  • San Carlos, CA location: Cancel today (July 23) through August 1st with no penalty. Cancellations from August 2nd through August 3 will be charged full price.
Country Inns & Suites: Product images & screenshots
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Comments (2)

Well defined review...voted.

Ranked #49 in

Thank you, Jessie!

Country Inns & Suites Rating Summary
Customer Reviews
Country Inns & Suites Average Rating:
(1 rating)
Country Inns & Suites 5 out of 5 based on 1 ratings. 1 user reviews.
Donata L. — 67 months ago
5.0 Star Rating: Highly Recommended
“The Country Inns & Suites in Gurnee, IL provides excellent service consistently”

My family and me have stayed at the Country Inns & Suites in Gurnee, IL many times. Whenever we plan a trip to Mall in Gurnee and Great America we make our reservations to stay at the Country Inns & Suites in advance because we like the service they provide. We like and select the one bedroom suite.  The rooms are always clean, comfortable, and spacious.  The staff is always friendly and attentive to the guest.

We are club Carlson members (formerly gold points) and e... read more

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